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Claims

Get back on track as soon as possible with Allianz’s claims process

What to do before you make a claim

Before you lodge a claim, it’s important to do what you reasonably can to prevent further loss, damage or liability. Contact the police as soon as reasonably possible to report any theft, attempted theft, or damage caused by intentional acts, riots or vehicle impact.
Glass claim for your windows or windscreen? There are no forms to complete, just have your policy number ready and call O'Brien Glass to book a glass repair.
1800 557 055

How to make a claim

You can make an Allianz Insurance claim in just three steps.

1. Get the details

Completing your claim form is quicker if you have the details at hand before you start.

2. Complete your form

The fastest way is to use the secure online form. Or give Allianz a call on 1300 555 030 for general insurance excluding Travel Insurance, or 1800 011 060 for Travel Insurance claims.

3. We'll be in touch

Once we have your claim, one of our friendly claims consultants will contact you as soon as possible.

1. Get the details ready

Your Allianz claims consultant may need the following:

  • Reasonable proof of the loss, e.g. purchase receipts, credit card statements and owners’ handbooks
  • Your policy information
  • Information about the incident, such as the date, where the damage occurred, etc.
  • Details about the loss or damage you’re claiming for
  • Information about any other people, vehicles or property involved

If you’re unsure about what you need to provide for Allianz to lodge your claim, speak to a claims consultant on 1300 555 030.

2. Start your Home or Landlord Insurance claim online

Complete the secure online claim form and an Allianz claims consultant will contact you to discuss the next steps. You can submit your claim online, whenever it’s convenient for you. 

Alternatively, you can call Allianz for claims service 24 hours, 7 days a week.

3. What happens next?

Once you’ve submitted your claim form, an Allianz claims consultant will be in touch as soon as possible to discuss the next steps. They’ll let you know if you need to get any replacement quotes, and if so, they'll help with the process.

For settling Contents Insurance claims, Allianz will either replace or reinstate your contents or pay you a cash settlement.

1. Get the details ready

Your Allianz claims consultant may need the following:

  • Your policy information
  • Details about the incident, such as the date, where the damage occurred, and any other vehicles involved
  • Other drivers’ details such as their name, address and licence number, if available
  • Supporting documents or photos, if available

If you’re unsure about what you need to provide for Allianz to lodge your claim, speak to a claims consultant on 1300 555 030.

2. Start your Motor Insurance claim online

Complete the secure online claim form and an Allianz claims consultant will contact you to discuss the next steps. You can submit your claim online whenever it’s convenient for you.

Alternatively, you can call Allianz for claims service 24 hours, 7 days a week.

3. What happens next?

Once you’ve submitted your claim form, an Allianz claims consultant will be in touch as soon as possible to discuss the next steps. They’ll let you know if you need to supply any further details and they’ll help you with the process.

What to do before you make a claim

Let us know about the incident before authorising any repairs. Allianz will arrange for an assessor to review the damage before approving any work to be carried out.

1. Get the details ready

Your Allianz claims consultant will need the following:

  • Your policy information
  • Details of the incident, such as the date, where the damage occurred, and any other vehicles involved
  • Other drivers’ details, such as their name, address and licence number, if available
  • Supporting documents or photos, if available

If you’re unsure about what you need to provide for Allianz to lodge your claim, speak to a claims consultant on 1300 555 030.

2. Start your Caravan and Trailer Insurance claim online

Complete the secure online claim form and an Allianz claims consultant will contact you to discuss the next steps. You can submit your claim online whenever it’s convenient for you.

Alternatively, you can call Allianz for claims service 24 hours, 7 days a week.

3. What happens next?

Once you’ve submitted your claim, an Allianz claims consultant will be in touch as soon as possible to discuss the next steps. They’ll let you know if you need to supply any further details and they’ll help you with the process.

1. Get the details ready

Your Allianz Global Assistance claims consultant will need the following:

  • Your policy number and personal details
  • Supporting documentation for your claim, e.g. your itinerary, receipts, authorisation letters, flight details, etc.
  • Your bank account details for payment of your claim

If you’re unsure about what you need to provide for Allianz to lodge your claim, speak to a claims consultant on 1800 011 060.

2. Start your Travel Insurance claim online

Complete the secure online claim form and an Allianz Global Assistance claims consultant will contact you to discuss the next steps. You can submit your claim online whenever it’s convenient for you.

Alternatively, you can call Allianz for claims service Monday to Friday, 8 AM to 5 PM AEST.

3. What happens next?

Once you’ve submitted your claim, an Allianz Global Assistance claims consultant will be in touch within 10 business days to discuss the next steps. They’ll let you know if you need to supply any further details and they’ll help you with the process.

Have a question about your claim?

If you’re in Australia and need help with your claim, you can call our local claims team.

Complaints and disputes

Allianz strives to resolve disputes as quickly and amicably as possible. Find out more about Allianz’s internal complaints process and the external disputes resolution scheme (PDF, 478KB).

Frequently asked questions

Home and Landlord Insurance claims

  • Notify Allianz as soon as reasonably possible on 1300 555 030 and a friendly claims consultant will take you through the claims process
  • Try to get names and addresses of witnesses, if there are any
  • Don’t make any admissions of liability and don’t attempt to settle any claim made against you
  • When you lodge a claim, Allianz will let you know what cover you have for your phone on your policy. If you’re unsure what your policy covers, refer to your policy schedule and see the relevant Product Disclosure Statement (PDS).

  • Where Allianz accept the claim for your mobile device, they may need you to provide a repair report from a mobile phone repairer so they can reimburse this cost. If your mobile device has been lost or stolen, Allianz may need you to show them proof of ownership. This could be any of the following:

  • A receipt
  • Confirmation from your phone provider, such as your phone bill
  • Other evidence agreed with Allianz, as well as a police report number
  • Allianz will then either pay you the cost to repair your mobile device, or where needed, arrange replacement through one of their supply partners. If you plan to take this opportunity to upgrade your mobile device, an Allianz claims consultant can discuss this with you. 

Strata and community title properties can be very complex situations, and laws vary from state to state in regards to what is the responsibility of the strata and what is your responsibility as a unit owner.

In most cases, if you’re claiming for a fixed item in your strata unit, such as flooring, kitchens, air conditioning, wall or ceiling damage, bathrooms etc, Allianz would need you to provide written confirmation from your strata corporation confirming whether they cover this damage, and if not, explaining why. An Allianz claims consultant will then be able to discuss the next steps with you.

Motor Insurance claims

An excess is the amount you’ll need to pay towards the cost of a claim. All applicable excesses for Allianz Comprehensive or Third Party Property Damage Motor Insurance are shown in your policy documentation. Where you or the driver of your vehicle are involved in an accident and are not at fault and can provide Allianz with the responsible party’s details, you may not have to pay an excess.

An excess is the amount you’ll need to contribute towards a claim. All applicable excesses for Allianz Comprehensive or Third Party Property Damage Motor Insurance are shown in your policy schedule. Where you or the driver of your vehicle are involved in an accident that’s not your fault and you can provide Allianz with the responsible party’s details, you may not have to pay an excess. For further information, see the relevant PDS.

Allianz’s claims team will always tell you when you need to pay an excess.

You don’t need to arrange any repair or replacement quotes prior to talking to Allianz. When you lodge your claim, an Allianz claims consultant will tell you about the next steps and they’ll help you with the process.

Caravan and Trailer Insurance claims

It’s important to consider whether Comprehensive Motor Insurance or Third Party Property Damage Motor Insurance are right for you. For example, having Third Party Property Damage Motor Insurance for your vehicle can cover any damage you cause to other people’s vehicles or property while towing your caravan or trailer.

Most motor insurance policies cover your vehicle while towing a caravan or trailer, but many won’t cover damage to your caravan or trailer if it’s involved in an accident. That’s why it’s important to check your motor insurance policy and consider taking out additional caravan or trailer insurance.

Travel Insurance claims

Travel insurance exclusions are the activities, equipment and circumstances that your travel insurance provider won’t cover in the event of a claim. This means you’ll be responsible for any costs incurred. 

This product has a general exclusion, with limited exceptions, against epidemics and pandemics. That means we don’t cover claims that arise from, or are related to, an epidemic or pandemic. 

However, you’re covered under selected benefits in this product if, during your period of cover, you’re positively diagnosed as suffering a sickness recognised as an epidemic or pandemic, such as COVID-19. 

Refer to the Product Disclosure Statement to see which benefits offer cover in the event that you contract a sickness recognised as an epidemic or pandemic, and the terms, conditions, limits and exclusions that apply. 

Note: There is no cover under any benefit of this policy if your claim arises because you did not follow advice or a warning that has been issued by the Australian Government or a reliable mass media source. This applies even if an Australian government has given you permission to travel, or you fall under a specific exemption where there is otherwise a travel ban in place. 

There is no cover under any benefit of this policy if your claim arises because you didn’t follow an advice or warning that a reasonable person would have been aware of, that has been issued by the Australian government (when a ‘reconsider your need to travel’ or ‘do not travel’ alert is in place), which can be found on Smartraveller; or which was published in a reliable mass media source. 

Before buying travel insurance, and while you’re travelling, check Smartraveller and Allianz Partners for travel alerts or advisories for your intended destination(s). 

Note: This applies even if an Australian government has given you permission to travel, or you fall under a specific exemption where there is otherwise a travel ban in place. 

Tip: Subscribe to Smartraveller to get travel alerts and advisory updates by email. 

Refer to General Exclusions in the Product Disclosure Statement for a full list of exclusions.