Before you lodge a claim, it’s important to do what you reasonably can to prevent further loss, damage or liability. Contact the police as soon as reasonably possible to report any theft, attempted theft, or damage caused by intentional acts, riots or vehicle impact.
What to do before you make a claim
Glass claim for your windows or windscreen? There are no forms to complete, just have your policy number ready and call O'Brien Glass to book a glass repair.
How to make a claim
You can make an Allianz Insurance claim in just three steps.
1. Get the details
Completing your claim form is quicker if you have the details at hand before you start.
2. Complete your form
The fastest, easiest way is to use the secure online claim form. Or if you prefer, give Allianz a call on 1300 555 030.
3. We'll be in touch
Once we have your claim, one of our friendly claims consultants will contact you as soon as possible.
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Motor Insurance claims
1. Get the details ready
Your Allianz claims consultant may need the following:
If you’re unsure about what you need to provide for Allianz to lodge your claim, speak to a claims consultant on 1300 555 030.
2. Start your Motor Insurance claim online
Complete the secure online claim form and an Allianz claims consultant will contact you to discuss the next steps. You can submit your claim online whenever it’s convenient for you.
Alternatively, you can call Allianz for claims service 24 hours, 7 days a week.
3. What happens next?
Once you’ve submitted your claim form, an Allianz claims consultant will be in touch as soon as possible to discuss the next steps. They’ll let you know if you need to supply any further details and they’ll help you with the process.
Complaints and disputes
Allianz strives to resolve disputes as quickly and amicably as possible. Find out more about Allianz’s internal complaints process and the external disputes resolution scheme (PDF, 478KB).
Frequently asked questions
Motor Insurance claims
An excess is the amount you’ll need to pay towards the cost of a claim. All applicable excesses for Allianz Comprehensive or Third Party Property Damage Motor Insurance are shown in your policy documentation. Where you or the driver of your vehicle are involved in an accident and are not at fault and can provide Allianz with the responsible party’s details, you may not have to pay an excess.
An excess is the amount you’ll need to contribute towards a claim. All applicable excesses for Allianz Comprehensive or Third Party Property Damage Motor Insurance are shown in your policy schedule. Where you or the driver of your vehicle are involved in an accident that’s not your fault and you can provide Allianz with the responsible party’s details, you may not have to pay an excess. For further information, see the relevant PDS.
Allianz’s claims team will always tell you when you need to pay an excess.
You don’t need to arrange any repair or replacement quotes prior to talking to Allianz. When you lodge your claim, an Allianz claims consultant will tell you about the next steps and they’ll help you with the process.